A new set of guides has been developed to support digital literacy in Albania, Kosovo, and North Macedonia. These materials are available in Albanian, Macedonian, and English to ensure accessibility for all target groups. The guides provide step-by-step instructions on how to use digital platforms for public services, making it easier for individuals to access essential services online.

Digital literacy is crucial for modern life, allowing people to communicate, work, and access government services efficiently. These guides explain how to register and use online portals such as e-Albania and e-Kosova, helping users navigate digital tools with confidence. They cover topics like creating an account, using electronic signatures, making online payments, and accessing various government services, including health, education, and employment support.

By using these guides, individuals can save time, reduce bureaucratic barriers, and securely complete tasks online. The goal is to empower people to become more independent in using digital platforms, ensuring equal access to services for all. These resources are a step toward digital inclusion, making technology easier and more accessible for everyone.

Click here to download the guide for Albania (in ENGLISH)!

Click here to download the guide for Albania (in ALBANIAN)!

Click here to download the guide for Kosovo (in ENGLISH)!

Click here to download the guide for Kosovo (in ALBANIAN)!

Click here to download the guide for North Macedonia (in ENGLISH)!

Click here to download the guide for North Macedonia (in MACEDONIAN)!